"Take a Mate for Free" Guarantee - terms & conditions

How can I Take a Mate Free?

Student Flights are so confident we will not be beaten on price that we guarantee to beat any airfare quote by $1 and issue you with a $20 voucher and if we don't you can ‘take a mate for free’.

Process

How to take advantage of ‘Take a Mate’

Step 1: Bring us a written quote prior to booking

Your quote must be in writing and must relate to standard airfares available to the general public. Your genuine written quote must be presented to us prior to booking (or we need to authenticate its validity online at the time of booking). Travel must originate in/depart from Australia.

Your quote must be for the same dates, flight class and flight routing and be for the same number of passengers you are trying to book with us. Proof of eligibility for student or youth fares must be supplied.

You can provide written airfare quotes from:

  1. Other Australian travel agencies
  2. Airlines; and
  3. Australian-registered businesses and websites

Step 2: Confirmation that the quote is genuine and available

Your consultant will need to confirm that the quote is genuine, available and able to be booked by the general public when you present it to us. If it is, we will BEAT it by $1 and issue you with a $20 voucher which can be redeemed for future travel booked in any Student Flights store in Australia. * Terms and conditions apply to voucher. Please see voucher for details.

You will be required to book your flight when we beat your quote, pay a deposit or in full and normal change and cancellation fees and conditions will apply.

If the same quoted product is not available, we will endeavour to find you the best available alternative that suits your requirements.

** Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded.

When it comes to airfares, if we don’t honour our guarantee to beat your airfare quote, you can take a mate for free. This means we will book your mate (or partner) on the same flight for free. Your mate’s flight must be booked within 1 business day of your booking.

Your consultant will do everything they can to beat the airfare you have been quoted. If the qualifying criteria are met we will beat that price by $1 and we will issue you with a $20 voucher after the price beat booking is paid in full. If the qualifying criteria are met and your consultant does not beat your quoted price, you will receive a flight for your mate free of charge.

Your mate’s free flight will be booked by us after your price beat booking is paid in full. You must make your free flight claim prior to flying or within 7 days of your quote not being beaten (whichever occurs first). The free flight for your mate will be booked and paid for by us and will be identical to the one you have booked with us. We do not reimburse you or your mate for flights purchased elsewhere, nor do we provide you or your mate with cash or vouchers to the value of the free flight. Once your mate’s free flight is booked the booking may only be dealt with by your mate, the fare is non-refundable and normal change fees and conditions will apply.

If there are no seats available for your mate on the same flight as you, we will issue you with a voucher to the value of the price beat fare we have booked for you. The same conditions apply to this voucher as for the $20 voucher issued on a price beat and this voucher can be redeemed for future travel booked in any Student Flights store in Australia. * Terms and conditions apply to voucher. Please see voucher for details.

If this applies to you, or if you are dissatisfied with our service, please contact the relevant State Manager as follows:

  • Rachel Miller - 07 3032 9770 - QLD
  • John Veitch - 02 8121 2130 - NSW/ACT
  • Paul Ryan - 03 9026 3333 - Vic/Tas
  • Michael Friend - 08 9215 9003 - WA/SA/NT

For further information click here for the Take a Mate for Free FAQ page.

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