Best Price Guarantee*
We will beat any available international airfare quote or you get $1500 towards your flight*
Why book anywhere else? Student Flights are so confident we will not be beaten on price that we guarantee to beat any international airfare quote by $1 and issue you with a $20 Student Flights voucher, and if we don't we will give you a $1500 credit to use towards the flight that we did not price beat.*
How to take advantage of our Best Price Guarantee?
Step 1: Bring us a written quote prior to booking
You will need to visit a Student Flights store the same business day of receiving a competitor’s quote. Your quote must be in writing, in New Zealand dollars and must relate to standard airfares available to the general public*. Your genuine written quote must be inclusive of all credit card fees, finance merchant fees, booking fees & taxes and must be presented to us prior to booking (or we need to authenticate its validity online at the time of booking). Travel must be for international flights departing from New Zealand. Domestic flights are excluded.
“Available” means that the identical airfare you have received a quote for is currently saleable and able to be booked in the same booking class, for the same number of passengers, on the same date and at the same time.
Your quote must be for the same dates, flight class, flight number and flight routing and be for the same number of passengers you are trying to book with us. Proof of eligibility for student or youth fares must be supplied.
You can provide written airfare quotes from:
1) Other New Zealand retail travel agencies
2) Airlines; and
3) New Zealand -registered businesses and websites
We do not price beat our own website (www.studentflights.co.nz).
Step 2: Confirmation that the quote is genuine and available.
Your consultant will need to confirm that the quote is genuine, available and able to be booked by the general public when you present it to us. If it is, we will BEAT it by $1 and issue you with a $20 Student Flights voucher.
You will be required to book your flight when we beat your quote, pay in full and normal change and cancellation fees and conditions will apply.
If the same quoted product is not available, we will endeavour to find you the best available alternative that suits your requirements.
Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded.
**When it comes to airfares, if we do not honour our guarantee to beat your genuine written international airfare quote, we will give you a $1500 credit which you can use to book the airfare which we did not price beat per booking. If your airfare costs less than $1500, then we will convert the balance into a Cash Passport which you can use as spending money on your trip*. If your airfare costs more than $1500, you will need to pay the remaining balance yourself.*
Terms and conditions apply to Cash Passports. Please see the Cash Passport Product Disclosure Statement available in-store for details.
Your consultant will do everything they can to beat the airfare you have been quoted. If the qualifying criteria are met we will beat that price by $1 and issue you with a $20 Student Flights voucher. If the qualifying criteria are met and your consultant does not beat your quoted price, you will receive a $1500 credit which you can use to pay for the airfare we did not price beat.
You must make your claim for the $1500 credit prior to flying or within 3 days of your quote not being beaten (whichever occurs first) and before you make a booking elsewhere. The $1500 will be used to book the identical airfare you asked us to price beat. We do not reimburse you for flights purchased elsewhere, nor do we provide you with cash or vouchers to the value of the flight we did not price beat. The credit is not transferrable – it can only be used by you. The credit applies per booking and not per person.
If this applies to you, or if you are dissatisfied with our service, please contact Danny Bodger, Area Leader – Student Flights New Zealand on 021 236 8218 or firstname.lastname@example.org.
FAQs of our Guarantee:
To read some frequently asked questions for our guarantee click here.
Terms & conditions:
*Applies to genuine quotes from airlines and New Zealand registered businesses and websites for international travel that departs from New Zealand. Domestic airfares are excluded. Quote must be in writing, inclusive of all credit card fees, finance merchant fees, booking fees & taxes and must be presented to us prior to booking. Fare must be available and able to be booked by the general public when you bring it to us. Fares available due to membership of a group or corporate entity or subscription to a closed group are excluded. Quote must be for same dates, flight routing, flight class, flight number and for the same number of people. We will beat your quoted price by $1.00 and issue you with a $20 Student Flights voucher and if we fail to do this, we will give you a $1500 credit to use towards the flight which we did not price beat**. Student Flights standard booking terms & conditions apply. Refer to www.studentflights.co.nz/bookingterms for full details.